Terms of service


Last Updated: 18-06-2026

Welcome to Grabzoo we, These Terms of Service ("Terms") govern your access to and use of our website, products, and services.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Eligibility

By using this website, you represent and warrant that:

  • You are at least 18 years of age or have the consent of a parent or legal guardian.

  • You have the legal capacity to enter into binding agreements.

  • All information you provide is accurate and complete.

2. Account Terms

You may be required to create an account to access certain features of our website.

You agree to:

  • Provide accurate and current information.

  • Maintain the confidentiality of your account credentials.

  • Be responsible for all activities occurring under your account.

  • Notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms or are suspected of fraudulent activity.

3. Products and Services

grabzoo operates as an online e-commerce platform and may utilize third-party suppliers and fulfillment partners to deliver products to customers.

All products are subject to availability.

We reserve the right to:

  • Modify product offerings at any time.

  • Discontinue products without prior notice.

  • Limit quantities available for purchase.

4. Product Descriptions

We strive to ensure that product descriptions, specifications, images, and pricing are accurate.

However, we do not warrant that:

  • Product descriptions are error-free.

  • Colors displayed on devices accurately represent actual product colors.

  • Product images perfectly reflect the delivered item.

Minor variations may occur due to manufacturing differences, screen settings, or supplier updates.

5. Pricing and Payment

All prices displayed on the website are listed in Indian Rupees (INR) unless otherwise specified.

You agree that:

  • Prices may change without prior notice.

  • Applicable taxes and charges may be added at checkout.

  • Payment must be successfully completed before order processing.

We accept payments through authorized payment gateways and service providers.

In the event of pricing errors, we reserve the right to cancel or refuse affected orders.

6. Order Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Accept or reject any order.

  • Cancel orders suspected of fraud or abuse.

  • Refuse service to anyone for lawful reasons.

If an order is canceled after payment has been received, a refund will be processed according to our Refund Policy.

7. Shipping and Delivery

We aim to process and dispatch orders within 2-3 business days.

Delivery timelines are estimates and may vary due to:

  • Supplier processing times

  • Courier delays

  • Weather conditions

  • Public holidays

  • Customs or regulatory requirements

We are not liable for delays caused by third-party shipping providers or circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information.

8. Returns and Refunds

Returns and refunds are governed by our separate Return and Refund Policy.

Generally:

  • Return requests must be submitted within 1-2 days of delivery.

  • Returned items must be unused and in original condition unless defective.

  • Refunds are processed after inspection and approval.

Certain products may be non-returnable due to hygiene, customization, or supplier restrictions.

For assistance, contact us at grabzoo1111@gmail.com.

9. User Responsibilities

You agree not to:

  • Violate any applicable laws or regulations.

  • Submit false or misleading information.

  • Interfere with website operations.

  • Attempt unauthorized access to systems or accounts.

  • Engage in fraudulent transactions.

  • Upload malicious software, viruses, or harmful code.

You are solely responsible for your use of the website and any content you submit.

10. Prohibited Uses

You may not use our website for:

  • Illegal activities

  • Fraudulent purchases

  • Money laundering

  • Intellectual property infringement

  • Harassment or abuse of others

  • Distribution of malware or harmful code

  • Activities that disrupt website functionality

  • Collecting customer information without authorization

Violation of these provisions may result in account termination and legal action.

11. Intellectual Property

All content on the website, including but not limited to:

  • Logos

  • Designs

  • Text

  • Graphics

  • Product listings

  • Images

  • Software

is owned by or licensed to Grabzoo and protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or exploit any content without prior written permission.

12. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for:

  • Third-party content

  • Privacy practices

  • Business operations

  • Products or services offered by third parties

Your interactions with third parties are governed by their own terms and policies.

13. Limitation of Liability

To the maximum extent permitted by applicable law, [STORE NAME], its owners, employees, suppliers, affiliates, and partners shall not be liable for:

  • Indirect damages

  • Incidental damages

  • Consequential damages

  • Loss of profits

  • Loss of business opportunities

  • Data loss

  • Service interruptions

Our total liability for any claim relating to a purchase shall not exceed the amount paid for the specific product giving rise to the claim.

14. Disclaimer of Warranties

The website and services are provided on an "as-is" and "as-available" basis.

We do not guarantee:

  • Continuous website availability

  • Error-free operation

  • Uninterrupted access

  • Complete accuracy of all content

To the extent permitted by law, all warranties, express or implied, are disclaimed.

15. Indemnification

You agree to indemnify and hold harmless [STORE NAME], its owners, employees, suppliers, affiliates, and service providers from claims, damages, liabilities, losses, and expenses arising from:

  • Your violation of these Terms

  • Your misuse of the website

  • Your infringement of any rights of another party

16. Force Majeure

We shall not be liable for delays or failure to perform obligations due to events beyond our reasonable control, including:

  • Natural disasters

  • Government actions

  • Internet outages

  • Labor disputes

  • Supplier disruptions

  • Transportation delays

  • Pandemics

17. Termination

We reserve the right to suspend or terminate access to the website at our sole discretion if:

  • These Terms are violated.

  • Fraudulent activity is suspected.

  • Required by law or regulatory authorities.

Termination does not affect rights or obligations accrued before termination.

18. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising from or relating to these Terms, the website, or purchases made through the website shall be subject to the exclusive jurisdiction of the courts.

19. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated versions will be posted on this page with a revised "Last Updated" date.

Your continued use of the website after changes become effective constitutes acceptance of the revised Terms.

20. Contact Information

For questions regarding these Terms, please contact:

Business Name: Grabzoo

Email: grabzoo1111@gmail.com

Phone:+91 9675511975 , +91 8126016336