Refund policy

Return 

& Refund

 

Last Updated: 16-06-2026

At grabzoo, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please review our Return and Refund Policy below.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

  • The return request is submitted within 2 of delivery.

  • The item is unused, unworn, and in its original condition.

  • The item is returned in its original packaging with all accessories, tags, manuals, and documentation (if applicable).

  • Proof of purchase or order confirmation is provided.

We reserve the right to reject returns that do not meet these eligibility requirements.

2. How to Request a Return

To initiate a return, please contact our customer support team at:

Email: grabzoo1111@gmail.com

Please include:

  • Order number

  • Customer name

  • Reason for return

  • Photos or videos (if the item is damaged, defective, or incorrect)

Our team will review your request and provide further instructions.

3. Return Timeframe

Return requests must be submitted within 3 from the date of delivery.

Requests submitted after this period may not be eligible for return, refund, or exchange.

4. Refund Process

Once the returned item is received and inspected:

  1. We will notify you regarding the status of your refund.

  2. If approved, the refund will be processed to the original payment method used for the purchase.

Refunds may be refused if the returned item does not meet the return eligibility requirements.

5. Refund Timing

Approved refunds are generally processed within 24h business days.

Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account.

If you have not received your refund after the expected period, please contact us at grabzoo1111@gmail.com

6. Exchanges

We offer exchanges for eligible items in the following situations:

  • Defective products

  • Damaged products

  • Incorrect items received

  • Size replacement requests (if applicable)

Exchange requests must be submitted within 2 of delivery.

Subject to product availability, we will either:

  • Send a replacement item, or

  • Offer a refund if a replacement is unavailable.

7. Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged during shipping

  • Defective upon arrival

  • Different from the item ordered

Please contact us within 1 of delivery at grabzoo1111@gmail.com.

To help us resolve the issue quickly, please provide:

  • Clear photos of the product

  • Photos of the packaging

  • Your order number

After verification, we may offer:

  • A replacement product

  • A full refund

  • A partial refund (where appropriate)

No additional cost will be charged to the customer for approved damaged or defective product claims.

8. Non-Returnable Items

The following items are generally not eligible for return or refund unless received damaged or defective:

  • Personal care products

  • Hygiene-related items

  • Customized or personalized products

  • Digital products or downloadable content

  • Gift cards

  • Clearance or final sale items

  • Products specifically marked as non-returnable

Additional non-returnable categories may be listed on individual product pages.

9. Return Shipping Costs

Customer-Initiated Returns

If the return is due to:

  • Change of mind

  • Incorrect purchase by customer

  • Preference-based reasons

the customer may be responsible for return shipping costs.

Store Error or Defective Products

If the return is due to:

  • Damaged product

  • Defective product

  • Incorrect item shipped

grabzoo will cover reasonable return shipping costs or provide an alternative resolution.

10. Order Cancellations

Orders may be canceled before they are processed or shipped.

Once an order has entered fulfillment or shipping, cancellation may not be possible.

To request cancellation, contact us immediately at grabzoo1111@gmail.com

11. Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider.

  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at grabzoo1111@gmail.com.

12. Fraud Prevention

To protect customers and prevent fraudulent activity, we reserve the right to:

  • Request additional verification information.

  • Deny suspicious refund requests.

  • Limit excessive return activity.

These measures help ensure a fair experience for all customers.

13. Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time.

Changes will become effective immediately upon posting on this page, unless otherwise required by law.

The "Last Updated" date at the top of this page will indicate the latest revision.

14. Contact Information

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Business Name: Grabzoo

Email: grabzoo1111@gmail.com

Phone: +91 8126016336 , +91 9675511975

Customer Support Hours: 24x7