Shipping policy


Last Updated:18-06-2026

Thank you for shopping with Grabzoo. We are committed to delivering your orders as quickly and efficiently as possible. Please review our Shipping Policy below for important information regarding order processing, shipping, and delivery.

1. Order Processing Time

All orders are processed within 24 h business days after payment confirmation.

Please note:

  • Orders are not processed on Sundays or public holidays.

  • During peak seasons, sales events, or holidays, processing times may be longer than usual.

  • Customers will be notified if there are significant delays in processing their order.

2. Shipping Methods

We partner with trusted courier and logistics providers to deliver orders safely and efficiently.

Available shipping methods may include:

  • Standard Shipping

  • Express Shipping 

  • Courier Partner Delivery

Shipping options available for your order will be displayed during checkout.

3. Delivery Timeframes

Estimated delivery times are as follows:

Domestic Shipping (India)

  • Standard Delivery:3-4 days

  • Express Delivery: 1-2 days

Remote Locations

Deliveries to remote or difficult-to-access areas may require additional transit time.

Please note that delivery estimates are not guaranteed and may vary depending on location and courier performance.

4. Shipping Costs

Shipping charges are calculated based on factors such as:

  • Delivery location

  • Product weight and dimensions

  • Shipping method selected

Shipping Rates

  • Standard Shipping: 30

  • Express Shipping: 40

Any applicable shipping charges will be displayed at checkout before payment is completed.

Free Shipping

We may offer free shipping promotions from time to time. Eligibility requirements will be clearly displayed on the website.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email or message containing:

  • Shipping confirmation

  • Tracking number

  • Tracking link (if available)

Tracking information may take up to 48h to become active after shipment.

6. Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Weather conditions

  • Public holidays

  • High shipping volumes

  • Transportation disruptions

  • Customs inspections

  • Courier service issues

  • Supplier delays

Grabzoo is not responsible for delays caused by third-party shipping providers, but we will make reasonable efforts to assist customers in tracking delayed shipments.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If incorrect or incomplete address information is provided:

  • Delivery may be delayed.

  • Additional shipping charges may apply.

  • Orders returned due to incorrect address details may require re-shipment fees.

Please contact us immediately at grabzoo1111@gmail.com if you need to update your shipping information after placing an order.

8. Lost, Damaged, or Missing Packages

If your package:

  • Arrives damaged,

  • Appears lost in transit, or

  • Is marked as delivered but not received,

please contact us at grabzoo1111@gmail.com within 2 days  of the expected delivery date.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

9. International Shipping

Option A – International Shipping Available

We currently ship to selected international destinations.

International customers should note:

  • Delivery times vary by country.

  • Import duties, customs fees, taxes, and other charges may apply.

  • Customers are responsible for any customs or import-related charges imposed by their local authorities.

  • Customs clearance procedures may cause additional delays.

Option B – International Shipping Not Available

At this time, we only ship within India and do not offer international shipping.

10. Multiple Shipments

As a dropshipping store, products may be sourced from different suppliers.

As a result:

  • Items from the same order may arrive separately.

  • Customers may receive multiple tracking numbers.

  • Delivery dates for individual items may vary.

11. Order Cancellation

Orders may only be canceled before shipment processing begins.

Once an order has been shipped, cancellation may not be possible. Please refer to our Return and Refund Policy for further information.

12. Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact us:

Business Name: GrabZoo

Email: grabzoo1111@gmail.com

Business Address: Mohalla Kanoon Goyan , Budaun , Uttar Pradesh

Phone: 8126016336

Customer Support Hours: 24 × 7